Questions

Booking a chauffeur

How does booking work?

Choose your area, pickup, destination, start time, how long you need a chauffeur, the most you will pay an hour, and your car's gearbox. A chauffeur who covers your area and drives your gearbox accepts, and we email you.

What can I expect from my chauffeur?

Every Chaufr chauffeur agrees to this standard:

1. On time. At the pickup ten minutes early.
2. Presentable. Neat, as for a business meeting.
3. Courteous and discreet. What is said in the car stays in the car.
4. Smooth and lawful. A ride the client can work or rest in.
5. Your car, treated as precious. No eating, smoking or personal calls, and returned as found.
6. Helpful. Doors, luggage, the client's route and preferences.
7. Focused. No detours, and no personal errands.

Rate your chauffeur against it after each trip; it is how Chaufr keeps the standard.

What will I pay?

The chauffeur's hourly rate, fixed when they accept, for the time you booked. Time is billed in 15-minute blocks. If the trip runs longer, the extra time is billed at the same rate; if it ends early, you still pay for the time booked.

How do I pay?

Directly to your chauffeur, in cash or by transfer, after the trip. Chaufr never handles your money. Afterwards, you each confirm in Chaufr how it was paid.

Can I cancel?

Yes, until the trip starts. Once it has started you cannot cancel it, but you can end it early.

Driving with Chaufr

Who can drive?

Anyone with a valid Nigerian driving licence for cars (class B, C, D or E). Before you can accept a booking, we check your licence number, class and expiry date. When your licence expires, you cannot accept bookings until you renew it.

What do I charge?

Your own hourly rate, between ₦2,000 and ₦5,000. Riders set the most they will pay an hour, and see only chauffeurs within it.

Which bookings will I see?

Only bookings in the areas you cover, for cars you drive, within your rate, and at times that do not clash with bookings you already hold.

Does Chaufr take a cut?

No. You keep the whole fare. Chauffeurs pay a monthly subscription instead, and the first month is free.

For everyone

What if a payment goes wrong?

Open the trip under your past trips and choose "Report a problem". Either of you can. We read every report and will contact you both.

How do ratings work?

After a trip you can rate each other from 1 to 5 stars, within 14 days. Your average shows once you have three ratings. Any note you add is read only by Chaufr.

How do I close my account?

Email us from the address on your account. It stops working at once, and we then erase your personal details.

How do I reach you?

Email hello@invarware.com or message us on WhatsApp at +234 708 888 4332.